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FAQ

  • What is a UKARA membership, and do I need it?
    The UK Airsoft Retailers Association (UKARA) membership is a player registration system that helps retailers verify a customer's eligibility to purchase RIFs. While not legally required, it simplifies the process of buying airsoft guns and proves your regular participation in the sport.
  • What are the age restrictions for purchasing airsoft guns?
    You must be at least 18 years old to purchase an airsoft gun in the UK. Additionally, to purchase a RIF, you need to be an airsoft skirmisher with valid membership or have a specific defence under the law.
  • What is airsoft?
    Airsoft is a sport in which participants eliminate opponents by hitting them with spherical plastic projectiles launched via replica firearms called airsoft guns. The sport is played for recreation, military simulation, and historical re-enactments.
  • Is airsoft legal in the UK?
    Yes, airsoft is legal in the UK. However, there are specific regulations regarding the purchase, possession, and use of airsoft guns, including the Violent Crime Reduction Act 2006, which regulates the sale and purchase of Realistic Imitation Firearms (RIFs).
  • What types of airsoft guns do you sell?
    We offer a wide range of airsoft guns, including AEGs (Automatic Electric Guns), GBBs (Gas Blowback Guns), spring-powered rifles, and sniper rifles from top brands like Tokyo Marui, G&G and ICS.
  • How do I choose the right airsoft gun for me?
    The right airsoft gun depends on your playing style, budget, and preferences. For beginners, we recommend starting with an AEG due to its versatility and ease of use. For more advanced players, a gas blowback or sniper rifle might be suitable. You might not know what suits you straight away, If you have the budget you can always try something you think you might like. Most sites have hire packages, allowing you to try out a few different types of airsoft guns. Sometimes just seeing what an airsoft gun is capable of can help sway your decision, online reviews or videos can be a good way to find this out
  • How do I place an order?
    You can place an order directly through our website by adding products to your cart and proceeding to checkout. We accept various payment methods, including credit/debit cards and PayPal.
  • Do you offer international shipping?
    Currently, we ship within the UK only
  • How long will delivery take?
    We offer delivery within 5-7 working days using UPS, orders will processed and shipped within 24 hours of the order taking place. If there are any delays will let you know ASAP
  • What is your return policy?
    We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Please contact our customer service team to initiate a return. If the product is faulty please email us at sales@airbaseairsoft.com. We'll follow up and do our best to help fix the problem
  • How do I maintain my airsoft gun?
    Regular maintenance includes cleaning the barrel, lubricating moving parts, and checking for wear and tear. We provide detailed maintenance guides and sell maintenance kits to help you keep your gun in top condition.
  • What should I do if my airsoft gun stops working?
    First, check the battery and ensure it’s fully charged. If the issue persists, refer to the troubleshooting section of your gun’s manual or contact our technical support team for assistance.
  • What safety gear do I need for airsoft?
    Essential safety gear includes eye protection (goggles or full-face masks), gloves, and sturdy clothing to protect against impacts. Additional gear like helmets, knee pads, and tactical vests can enhance your safety and experience.
  • Where can I play airsoft in the UK?
    There are many dedicated airsoft sites across the UK, ranging from indoor CQB (Close Quarters Battle) arenas to large outdoor fields. We recommend checking with local airsoft communities or site directories for locations near you.
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