
SHIPPING & RETURNS
SHIPPING POLICY
Order Processing and Delivery Time
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Orders are processed within 5 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Our standard shipping times are 5 to 7 business days for domestic orders. Please note that these times are estimates and actual delivery times may vary.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Restrictions
We currently ship to UK
We do not ship to P.O. boxes or APO/FPO addresses.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Order Tracking
You will receive a tracking number via email once your order is shipped. You can track your order using the provided link.
Delays and Issues
If there is a significant delay in the shipment of your order, we will contact you via email or phone.
We are not responsible for delays caused by factors beyond our control, such as customs delays or natural disasters.
RETURN & EXCHANGE POLICY
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sale@airbaseairsoft.com
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-returnable Items
Due to the nature of our products, all sales of airsoft weapons are final. We do not accept returns or exchanges on any airsoft weapons. This policy is in place to ensure the safety, integrity, and quality of our products. Unless damaged on arrival or defective out of the box. We do not accept returns for damage to the product incurred during its intended use.